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Legal History National Consumer Forum June 25th, 2008 - Contacted the National Consumer Forum. My details were noted and the details of my complaint were also taken down. I was provided with the address and telephone number of HP's Bangalore head office. I was advised to explain my problem to them and to give them a 10 day deadline to satisfactorily resolve my problem. I was told to call NCF back at the end of 10 days with the status and to proceed to litigation if I was not satisfied. I called the Bangalore office and the person there took my details and then put me in a conference call with a Mr. Rakesh from Nortech (the service center entity in my state). Mr. Rakesh took down my details and promised me to personally overlook my case and told me he would get back to me by 12 noon the next day. June 26th, 2008 - I was called by the local service center at 12:25pm and told to bring my laptop in for diagnostics. I asked the employee what he meant by "diagnostics". He refused to elaborate: only telling me it would take a couple of days. I told him I have absolutely no intention of handing over the laptop. Ever. Called Mr. Rakesh again and asked him what the status was. He asked me to list out the configuration of the notebook. I was asked to specify which parts were not of the same configuration as the original. He told me I'd need to give him a day or two for him to gather data from HP and to get a full understanding of my case. I was told that getting a replacement was a very difficult process. I told him I have no issues with that and that if HP wanted to drag its feet, I would be seeing them in court. June 28th, 2008 - Local service center called and offered to fix the laptop & extend the warranty. I said no - my settlement offer is fair - it's either take it or leave it. I have no qualms about taking HP to court and getting my money's worth. And you can be sure media attention will be one of my priorities - people must know HP's true colours. July 1st, 2008 - Received an e-mail from Mr. Rakesh. July 3rd, 2008 - Received a reply from Mr. Rakesh - basically reiterating the offer. July 24th, 2008 - Registered a case against Hewlett-Packard India. Consumer Court Case September 8th, 2008 - First hearing. Judge went through submissions, pointed out deviations from format and asked to submit proof affidavit. Hired an advocate for the same. No representation by HP. September 15th, 2008 - Filed Proof Affidavit (drafted by advocate). September 28th, 2008 - Judgment not ready. Postponed to Oct 7th. October 7th, 2008 - Judgment read. October 28th, 2008 - Received copy of judgment. November 1st, 2008 - Got an execution order on the judgment drafted by the advocate (to be realized within a span of 1 month). |
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