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Serviced at: Nortech (HP Authorized Service Center) Location: Cochin, Kerala, India I purchased a HP Pavilion dv9295ea notebook PC (dv9000t series) on April 5th, 2007 from Dubai, UAE. It cost AED 7,600 (equivalent to $2,400 or INR 96,000) at the time. It was primarily used in India and was covered by a 1 year international warranty. The laptop developed multiple problems within 5 months of purchase rendering it useless. The problems faced included: 1. Cracked display hinge 2. Thermal shutdown due to overheating 3. Battery not charging HP India refused to service the system for another 6 months. Finally in February 2008, they took the laptop in (at Nortech, their authorized service center in Cochin) and then proceeded to make a mess of the repairs. All in all, the laptop was with them for 3 months; and the quality of the repair and assembly process was abysmal with newer complaints like a damaged keyboard emerging during the repair process. In light of the problems faced (the laptop was of no use to me for more than 10 months), I contacted HP Customer Care India and complained about their service center and told them to replace the system with a fresh piece. I made more than 30 calls over a period of a month before I came to the conclusion that I was being taken for a ride with promises of a replacement. I had even written to HP's President in India (Mr. Balu Doraisamy), and, HP's President and CEO Mark Hurd (global). In desperation, I finally chose the legal avenue and filed a complaint with the National Consumer Forum. The case was filed on 25 July, 2008. It came up for hearing a month later. After 4 sittings, for none of which HP turned up, the judge ruled in my favour on the merits of the case based on the evidence provided. HP is now legally bound to replace the system or refund the full cost of the system with interest. people have gone through this HP sub-site. You are one of them. Documents 1. Quick Reference Summary 2. Consumer Court Submission - Consumer Court Attachments 3. Consumer Court Proof Affidavit (soft copy unavailable) 4. Scanned copy of Judgment Events Leading up to the Court Case 1. Purchase and Configuration (April 07) 2. Service History (Sept 07 - May 08) - parts replaced 3. Telephone Support History (May 08 - June 08) 4. Legal History (National Consumer Forum) (June 08 - Nov 08) Those of you who have visited this sub-site before may be wondering why a lot of information has been removed. This is to ensure that the information presented is easily understandable and usable. If you need to have access to more information, please contact me. Incoming Search Terms hp pavilion dv9000 - hp dv9000 laptop - hp dv9000t - hp customer care sucks - nortech cochin - hp laptops failure - dv9000t overheating - notebook hinge crack - hp battery not charging - hewlett packard india - national consumer forum india laptop case - koshy john dv9000 - hp dv9000t problems notebook review - nortech cheating - sue HP - hp warranty problems - hp customer service terrible - warranty problems help - taking HP to court - hp legal Contacting Koshy John You can contact me if you have any questions of any sort regarding laptops or computers in general. But please do understand if my replies are delayed. You can obtain my contact details here. http://www.koshyjohn.com/hp was last updated on November 01, 2008.

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